Friday, December 7, 2012

Chapter 7 Business Marketing

Since 2008, Audi’s marketing objectives have been to increase brand awareness and sales in a down economy, taking advantage of the fact that most marketers cut back on marketing during a recession. To do this, Audi has used several “unorthodox” viral marketing campaigns worldwide. These include the “Stolen Audi” miniseries TV and YouTube video spots and “Meet the Beckers” videos aimed at Audi’s competition. Both campaigns were instant hits online and offline. Viral marketing works for Audi because it is perceived to be “unorthodox” which matches Audi’s brand position in the marketplace. The viral marketing campaigns have succeeded to slow declining market share compared to other car brands in the current recession and have actually increased Audi’s brand awareness over its competition.

As the advertising world is changing, more and more businesses are making use of viral marketing strategies to enhance their online presence since these are efficient, and cost-effective tactics. Viral marketing is a free, word-of-mouth advertising technique to increase your brand awareness online and offline by getting people to talk about your products and services, perfect for Facebook, Twitter, YouTube, blogs and other popular social media sites.

Friday, November 30, 2012

Chapter 8 Segmenting and Targeting Markets

To segment a market you begin by defining the market as a whole. The market as a whole, for Audi, is any person with a driver's license. The next step is to examine the four bases of segmentation (geographic, demographic, psychographic, and behavioural) and decide which, and how they are  relevant to the particular product. Audi mainly utilizes Geographic, Demographic, and Psychographic Segmentation.
 
Geographic segmentation
Is geographic segmentation relevant to car buyers? Yes. The first decision Audi's marketers would make is which cars to market in which countries. Europeans, for example, drive much smaller cars than Canadians. Within a country like India, Audi might also segment the market into rural and urban areas. People who live in rural areas are more likely to buy a Audi A3 than a Audi A7.

Demographic segmentation
What about demographic segmentation? Demographics is a general term for any measurable information about consumers that allows marketers to group them into segments. Age is a relevant demographic for car buyers. The very young and the very old do not drive, and in between, say, from ages 20-70, the choice of car will be partly influenced by the person's age. Take the Audi A6, for example. A 20 year old is more likely to choose this car than a 70 year old because it is more flashy. There's more to demographics than simply age, though, such as segmentation by gender. Are women more likely to buy certain Audi models than men? Are men more likely to buy certain Audi models than women? There's also segmentation by income. A person's income level is a major influence on their choice of car. A young man just starting his career, or an older man working in a low-paying job, might desire an Acura NSX, but at $89,000 U.S., neither could afford to buy it. Family status, whether a person is married and whether they have children, is also a demographic factor that influences their choice of car.
 
Psychographic Segmentation
Psychographic segmentation is dividing the buyers in the market into groups based on social class, lifestyle, or personality characteristics. These variables heavily influence purchase making decisions. When it comes to social class, Audi aims for Upper Middle Class to High class people, because it is a luxury brand. Peoples interest in various products can be determined by their lifestyles, and indeed people can often express their lifestyles through the goods that they consume like cars. Psychographic segmentation has demonstrated its use as a practical marketing tool in consumer markets.
 
 
 
 
 
 

Thursday, November 22, 2012

Chapter 11 Developing and Managing Products

Audi of America attributes innovation in marketing and technology as its main revenue drivers, pushing its year-over-year sales up 20 percent. The brand’s January sales recorded 7,812 Audi cars and SUVs sold in the United States. This tops the charts as the best January in Audi history.Affluent consumers are continuing to be drawn towards and respond favorably to the most technologically advanced vehicle Audi has ever produced: the Audi A8. When the 2011 A8 flagship model was introduced in November, sales jumped 765 percent from a year earlier. Consumers also continued to demand the Audi A3 TDI clean diesel model, as sales climbed to almost 53 percent from a year earlier. This model won the 2010 Green Car of the Year award. Audi’s strong social media and digital tactics were leading factors in its sales records. The German automaker consistently posts recent news on its Facebook, Twitter and Web site. It also promotes its latest vehicles on the brand’s YouTube channel.

Audi also flaunts its newest vehicle via an iPad application. The automaker recently announced its plans to go green with the launch of providing auto show attendees access to digital brochures. Audi of America reshaped its business model to bolster its dealership partners and to get away from buying sales with unsustainable discounting. Audi is continuing to build consumer awareness and consideration, while building off interest in our newest models.This spring brought the all new Audi A7 4-door executive coupe – putting Audi into a new luxury segment.

Friday, November 16, 2012

Chapter 16 Intergrated Marketing Communications

When it comes to promotional strategy, Audi does it all from advertising to personal selling and public relations. These  promotional strategys go hand in hand.   First off, Audi creates advertisements on TV,  billboards, magazines, etc.Audi's broadcast and online video placements centered heavily on major sports events, which meant Audi outspent BMW on network television. Audi launched its "Green Police" commercial in this year's Super Bowl. This gave Audi alot of "Buzz" and it gained more than 2.2 million views to date on YouTube. Another way Audi put their name out there was by taking a big position on Yahoo during the FIFA World Cup. Audi was the exclusive sponsor for Yahoo's coverage of the entire month long sporting event. Both ran schedules on endemic automotive sites such as Edmunds.com, AutoWeek, Auto Trends, Car and Driver and AutoTrader. Through these advertisements and sponserships, they are able to advertise new features and prices. All these strategies eventually lead you to a dealership.

This is where personal selling comes in. They obviously would like to sell you a car but they understand how big of an investment a $100,000 car is. Therefore they take the time to get you the right car that fit your needs and budget. In terms of PR, the agency that wins the Audi PR business won't have to worry about turning around sluggish sales. In 2011, Audi said it expected its 2012 vehicle sales to hit 1.3 million -- a record with growth in most global markets, according to Automotive News. Also, for the month of October the Volkswagen brand -- which was named to Ad Age' Marketer- A- List this week -- posted the industry's highest sales growth in the U.S., up 40%.

Thursday, November 1, 2012

Chapter 10 Product Concepts


An Audi product can be put into two categories . The first type of product it can be referred to as is a shopping product. It is more expensive than a convience product but also because it is a product that cnsumers will invest in. It fits their lifestyle compatibility, and desired benefits. It would be a heterogeneous shopping product, because the prices, quality, and, features (of cars) vary so much. This could be said for someone that is considering buying a Audi and might compare it to Honda, but to even compare a Audi to a Honda would be blasphemy.  It is also a specialty product because it is an expensive luxury car company and doesn't have as many stores as a convenience product does. A consumer will look to find a luxury model Audi and will not substitue a Audi with a Honda if their main priority is a luxury high end car.

With the way Audi has been marketed and branded consumers have this concept of an Audi car being a specialty product because of its price range and luxurious, prestigious look. Those who have an Audi A6 , S8 or any Audi model for that matter are very reluctant to accept substitutes to fill in for an Audi, which definitely has an exclusive image. Audi is "quality, luxurious, and truth in engineering" as informed by their commericals and spokesman. An Audi dealership helps create this image because they have this boutique, prestige feel as any exclusive product would. This is where Audi has achieved greatness and is the envy of many marketing professionals. Although some Audi models such as the A8 or S8 are more expensive and have this very stylish, elegant, and upscale feel, some of their other models such as the A6, or A4 are reachable and accessible to what one might call the "average" person who just might be looking for a lower end model. The models that have helped launch the brand into this status have definitely been the A8, S8, R8, A7 and S7 and TT RS which are all their top line models.
Audi's product mix consists of 33 automobiles. Within these 33, there are 5 different categories (The A line, S line, Q line, TT line, and R line), which we call the product mix width. Even within that, there is the product line depth, which are the different models under each line. With such a variety of cars, consumers have many options to choose from and which one of these models best suits their needs and desires.

Friday, October 26, 2012

Chapter 18 Sales Promotion and Personal Selling

Marketing managers can use sales promotions to increase the effectiveness of their promotional efforts and to offer incentives to buy. In terms of sales promotion, Audi doesnt  promote itself as much as other car companies (such as Toyota, Honda, and Nissan etc) when it comes to sale promotions and deal offers that happen at the dealership level. The reason for this is because Audi has already established itself as one of the most luxiours car brands in the world along side with other  luxury car brands such as BMW, and Mercedes and does not feel the need to promote sales knowing they will still attract customers regardless of promotional sales. Although, Audi will hold special incentives such as the "Audi Owner Loyalty Incentive" for returning Audi customers that currently own or lease any model year 2001 or newer Audi vehicle. Based on which 2012 Audi vehicle you choose , this loyalty offer extends $500-$1,500 towards the lease or $1,000-$3,000 towards the purchase of the customers next Audi vehicle. With all that said Audi's main focus is on personal selling.
 
 Personal selling offers both advantages and disadvantages in comparison with other elements of the promotion mix. It allows the salesperson to target the message specifically to the audience and receive immediate feedback. In this way, it is more precise than other forms of promotion and often has a greater persuasive impact. Conversely, personal selling cannot reach as many potential customers as advertising, plus the cost of each contact is much higher. Another advantage is that personal selling can be an important source of marketing information. If the sales force is well trained, acting as problem solvers and advisors for customers rather than using hard-selling tactics,personal selling helps companies such as Audi to build loyal, long-term relationships with customers. The whole experience of going into a dealership and talking to a Salesperson is the definition of personal selling. When you walk into an Audi dealership, the Salesperson approaches you, tells you their name, and will begins asking you questions such as , what you are looking for, and what car fits you and your personality the best. In most cases, the salesperson will be your liaison with the Audi dealership forever, assuming you by a car. He or she therefore grows to know you, and is the ideal person to work with if you have any problems or complaints, as that person is almost a friend to you, based on the relationship they have established through professionalism, courtesy, and understanding of their customer. This is essentially the definition of relationship selling. The salesperson will always be "your salesperson", and you will very rarely have to deal with anyone else on any issue regarding your car. This is a relationship rarely found in the world of consumers and sellers, but when it comes to such a large investment as a car, this kind of service is expected and demanded by everyone.                                                                                                                                                                                                                                                           
 


 

Friday, October 19, 2012

Chapter 17 Advertising and Public Relations

Audi, like most other luxury car brands, is very specific when it comes to who they advertise to. Their target market are only middle upper class people, who can afford a car that cost anywhere from  $60,000 to $150,000. Therefore, they cannot really advertise to anyone else but that one particular group. This makes it easier for Audi, and  allows them to concentrate more on the style and execution of their advertising as opposed to their target audience. Audi is well-known for its innovative advertising. In the past numerous Audi commercials have caused a sensation both among customers and in the creative industry. They imploy  humorous entertaining commercials, for example the new Audi commercial where a girl thinks her father is a alien and believes his Audi A6 is a spacehip because of its technology and brand new features.



Audi and BMW have long been in an advertising war that pitches each company's new car against the others, mainly their sportier cars. Below is a billboard they made in response to BMW saying they had just won World Car of the Year. Audi has won the "GOLD EFFIE 2002", the measure of all things in terms of advertising efficiency in Germany.


In terms of public relations, Audi is very active in positive promotion for their brand while also showing their belief in social responsibility. Audi has been a strong supporter of the Elton John AIDS Foundation, and recently put up two Chrome Audi R8's, their most expensive and prestigious model which brought in almost $1 million. Last year they teamed up with Tom Brady, quarterback of the New England Patriots, and the Best Buddies foundation. They managed to raise about $350,000, a sizable contribution to the $36 million the pairing has amassed in the last 4 years.